At Quake Kits we make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner. We will do all possible, within reason, to achieve a satisfactory solution to all customer issues and expectations.
Returns and shortage requests are accepted within 60 days from the time the order is placed. Any returns and/or shortages should be reported at firstname.lastname@example.org within 60 days of the order placement to request a Return Merchandise Authorization (RMA).
- Option 1: You would like to return a full kit(s). We will send you a RMA and process your refund to the original payment method once we receive the product back in our fulfillment center.
- Option 2: You would like to replace a defective item(s) or request a shorted item(s). If an item(s) is defective or shorted, Quake Kits will replace the item and pay for the return (if needed) and replacement shipping. Quake Kits will not accept any returns for shipments outside the continental United States.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.